Plain-language terms for using DirectDine. Last updated October 23, 2026.
DirectDine is an independent personal shopping and delivery service based in Mesa, Arizona. When you send us an order, you ask a DirectDine personal shopper to buy food on your behalf at the restaurant you choose and deliver it to you. We are not a restaurant and we do not resell food.
DirectDine is not affiliated with, endorsed by, sponsored by, or an agent of In-N-Out Burger. “In-N-Out” and the names of its menu items are trademarks of their owner. We use them only to describe the restaurant and the items we buy for you. Questions about the food itself should go to the restaurant.
We currently shop at two In-N-Out restaurants in Mesa and deliver up to 10 miles from the restaurant. Distance tiers are measured from the restaurant to your delivery address. We confirm your distance by text before you pay, and we may decline orders outside our area. Scheduled times are requests; runs are limited and we confirm your time by text.
Menu prices on our site are estimates. You pay the exact total on the restaurant receipt, including sales tax, with no markup. Our only charge is a flat concierge fee per order: $50 for deliveries up to 5 miles from the restaurant, or $65 for 5 to 10 miles. The fee covers one order of up to 25 items delivered to one address, no matter how many people it feeds. Larger orders are quoted separately. Tips are optional and go to your concierge.
Payments are processed by Stripe. When you book, we place a temporary authorization (a hold) on your card for the estimated food and tax plus a small buffer, the concierge fee and any tip. You are not charged at booking. After we buy your order, we charge only the exact receipt total plus the concierge fee and tip, and the rest of the hold is released by your bank, usually within a few business days. If the receipt would be higher than the hold, we check with you before buying. If we cancel before buying, the full hold is released.
If an item is unavailable, your shopper contacts you before substituting. If something is missing or wrong, email orders@directdine.delivery within 24 hours with your order number and a photo. We review every report and may refund, re-deliver or credit at our discretion. Once we have bought your food, the concierge fee is non-refundable except where we made the mistake.
We deliver food in the packaging the restaurant provides and do not open or alter it. We cannot guarantee allergen information. If you have a food allergy, check with the restaurant directly before ordering.
We collect your name, mobile number, optional email, delivery address, order details and, only if you tap “Use my location,” your approximate location in your browser to find the closest restaurant. If you tap Check next to your address, the address is sent to OpenStreetMap’s Nominatim service to look up its map coordinates. Group order links contain only the items and first names in the order. We use this information only to fulfill and support your order. Card payments are handled by Stripe; we never see or store your full card number. We do not sell your personal information. To ask us to delete your information, email hello@directdine.delivery.
DirectDine, Mesa, Arizona · hello@directdine.delivery